FAQs

MANUFACTURE AND SUPPLIER OF NATURE AND ORGANIC HANDMADE SOAPS

Products

Where are your products made?

We are manufacturers and not resellers. We work with an environmental, respectful ethic and with a focus on quality. All our products are manufactured in our workshops in our own factory.

What raw materials do you use?

We carry out a very rigorous selection of our suppliers and demand perfect traceability as well as impeccable quality for each product. The organic raw materials used for the manufacture of our products are local (the capital of selenium Enshi) at 80% of their weight.

Local wild harvestedorganic selenium containing camellia seeds oil
Soda (not present in the finished product)
Water

Are your products cruelty-free?

Yes. Our products are cruelty-free.

Are your products vegan?

Yes. Our products do not contain animal by-products.

How to recognize handmade soap?

Saponification ash
It is a whitish deposit that can appear on the edges of the soap. It goes away on first use. In our mind, a product that is not uniform has a defect, it is not regular, not homogeneous.
For soaps, it’s the opposite! An artisanal soap resulting from cold saponification may have this white appearance on one side, this is a guarantee of quality, the soap is ripe for use and the saponification is complete.

The number of ingredients
Look at the label! The higher the number of components, the less healthy the soap, and the more likely you are to not tolerate one or other of the components.
Our soaps contain an average of 4 ingredients.

A soap that foams, a soap that washes?
Industrial soaps have a very pronounced foaming, and as consumers, we are used to it. Our soaps have good foaming, but without excess…. Because soap that lathers too much attacks the skin. Lots of foam = high saponification index = attack on the skin.

A freezing phase
When saponification takes place correctly, the soap rises in temperature. The heart of the soap can then have a central appearance that is a little different from the edges of the soap, more shiny. This in no way alters the quality of the soap, on the contrary, it is a guarantee of softness.

Are your products natural?

We manufacture all our products from natural raw materials in our workshops. You can also come to the soap factory when the weather permits.

Do your products contain preservatives?

Out of the question ! Unlike liquid soaps and shampoos, we are not required to use preservatives to ensure good conservation.

Do your products contain other potentially controversial products?

No.

No synthetic perfumes, no silicones, no sulfates, no parabens...

Zero waste policy: What type of packaging do you use?

The production of waste at the artisanal soap factory (plastics, etc.) is almost non-existent at all stages of production.

When sales require packaging, we package our products in recycled cardboard, printed with biodegradable ink.

Are they well tolerated?

Absolutely. They are perfectly tolerated even by delicate, damaged or suffering skin.

Delivery

What are the delivery times ?

All orders are shipped within 48 hours. In general, the package will take 7-15days to arrive at your home.

Do you deliver abroad?

Yes, we do. Till so far we are not supported to ship to Africa countries.

How much are the shipping costs?

For orders worth less than €100, we ask for a contribution to shipping costs of €5 including tax. We fully cover shipping costs from 100€ of purchases.

There was a problem... What should I do?

Send us an email or call us! We will try to respond to you as soon as possible.

The workshop

Can we come and visit you?

Generally our workshop does not allow us to welcome the public at the moment. However, you can come and meet us in our any office in Shanghai or Netherlands .

Where is the factory located?

Our factory is located in the capital of selenium, Enshi city of Hubei Province, China

What are your opening hours ?

From Tuesday to Saturday.

9 a.m. – 12 p.m. / 2 p.m. – 6 p.m.

Which markets and trade shows will you be present at?

We are present in most markets and trade fairs in the factory region. More information on social networks.

Simple compositions,natural active ingredients, real nature and organic products .